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In the wake of COVID-19 outbreak, our call centres are working with limited number of executives. You can avoid this wait time by using Airtel Thanks app for recharges, banking, and help & support. Download from Play Store.

Most Popular Customer Problems [Solution]


Login to My Airtel App. Click on 'Recharge' Select 'Mobile'. Enter the mobile number and select your operator. Pick your plan. Enter the recharge amount and click on 'Pay now'. Then you can check its validity period by dialing *121#.

Call us at 0124 - 4448080 (north) (toll free), 020 - 44448080 (west) (toll free), 033 - 44448080 (east) (toll free), 080 - 44448080 (south) (tolled) or 020 40181400 (tolled) & toll free from airtel mobile 12150. to get the pin reset.

The maybe low network in your area. So Restart your phone, request for GPRS Settings, check your settings. For more contact us for complaints 198.

You can directly contact us by dialing 198. For 24 Hours service, you can email us at customercare@ng.airtel.com.

Remove your SIM card from its pack and insert it into your handset. Switch your handset on. Enter your pin as instructed. Dial *123# to activate. If the activation is successful, your handset will display 'Airtel' on the screen.